TERMS & CONDITIONS
All reasonable measures are taken by us to ensure that this website it always operational but occasionally technical issues may result in some downtime. We will not be liable if this website is unavailable at any time. We will try to give warning of maintenance issues resulting in downtime but are not obliged to do give such notice.
MAHAAH Group reserves the right to edit or delete any comments submitted to the blog without notice. MAHAAH Group is not responsible or liable for any comments made by others on this blog.
When using this website you shall not post or send to or from this Website any material that you have not obtained consented to use, that is discriminatory, defamatory, obscene, pornographic liable to incite racial hatred, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, in breach of confidentiality or privacy, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom, which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the above.
You may find links to third party websites on this website, this does not mean we endorse the website hence if you visit any links you do at your own risk. If you visit any website via a link on this website you do so at your own risk. Parties wishing to link to this website can do so as long as you imply that we are endorsing the services or products of another party unless this has been agreed with us in writing, you do not misrepresent your relationship with this website, the website from which you link to does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this website in breach of the above you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
We take all reasonable steps to make sure that the information on this website is up to date and accurate. We do not guarantee that all material is accurate and or up to date. All material on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion. You use this website at your own risk.
MAHAAH Group will not be held responsible for any issues that arise, directly or indirectly, from the use of our website. We do not accept liability for any loss or damage that you suffer as a result of using this website. The content of this blog is covered by copyright and all words and photographs are the copyright of MAHAAH Group unless otherwise stated. The content including all photographs may not be reproduced in any way without the owner's prior permission.
No information contained within the MAHAAH Group website shall constitute a contract with any user. All information is for reference only, and may be changed at any time without notice.
MAHAAH Group shall not be liable for any losses or damages arising from the use of information on this website. Use at your own risk.
We may link to other websites that we deem useful or relevant. We are not responsible for the content of these third party websites, and shall not be held liable for any issues that occur on linked sites.
We do not take any responsibility for data loss or damage to software or computer systems as a result of downloading material from the MAHAAH Group website. This term applies even if we have been advised that such damage may occur.
These terms apply regardless of device used to access the MAHAAH Group website. MAHAAH Group reserves the right to alter these terms at any time, without warning, as we see fit.
Information Collection And Use
Dr Gabi Clinic Ltd manages data within this website and are registered with ICO Data Protection Register. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include but not limited to: information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this. This helps us understand our users better in order to provide better services. The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you may find useful.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
MAHAAH Group Limited medical services are provided by Dr Gabi Clinic Ltd.
We understand that your privacy is important to you and that you care about how your personal data is used. We commit to the protection of all personal information given to us by clients in accordance with the UK Data Protection Act 1998. We only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
MAHAAH Group medical services is provided by Dr Gabi Clinic Ltd company registered in England under company number: 12211173
Registered address: 2 St Mary's Road, Tonbridge, TN9 2LB
Data Protection Officer: Dr Gabrielle Macaulay
Email address: email@example.com
Postal Address: 11 Lambton Place, Notting Hill, London, W11 2SH
How we use and share your information to help you:
We need to keep a record of the care you receive to ensure that:
Professionals involved in your care have accurate and up-to-date information
We have all the information necessary for assessing your needs and providing excellent care
Your concerns can be properly investigated if you raise a complaint
Accurate information about you is available if you: move to another area, need to use another service, see a different healthcare professional.
We have a duty to:
Maintain full and accurate records of the care we provide to you
Ensure that your records are confidential, secure and accurate
Provide a copy at your request that is an accessible format (e.g. in large type if you are partially sighted). Your record may include some or all of the following:
Your name, address and date of birth
Contacts we have had with you, such as appointments
Notes and reports on your health
Details of treatment and care, images and test results
Information on medicines, side effects and allergies
Relevant information from people who care for you and know you well, such as health professionals and relatives.
The staff who see you may also add notes on their professional opinion.
If you wish us to, and it is practical, we will discuss and agree with you what we are going to enter on your record and show you what we have recorded.
Identifying you as an individual
We have many patients/service users with similar names so it vitally important for all patients/service users to be properly identified as individuals. In order to be absolutely sure that you have been correctly identified we may ask you for a number of pieces of information. Suitable items include:
Date of birth
National Insurance number
Passport as photo ID
Driving licence as photo ID
Permanent (home, not a temporary) address
How you can help us to keep your health record accurate
Let us know when you change address, telephone number or name
Tell us if any information in your record is incorrect
Give your consent so that we can share information about you with other health professionals to make sure you receive the right healthcare
Tell us if you change your mind about how we share the information in your record.
How Dr Gabi Clinic Ltd uses your contact details
We take your privacy seriously so please let us know how you want us to contact you.
If you provide a mobile phone number: we may ring, leave a message or text you, so tell us if you do not want us to do so.
If you provide a landline: we may leave a message, so tell us if you do not want us to do so.
If you provide us with your email address: we may use it send confidential health information, unless you have told us not to do so.
Please read the following before providing us with your email address. Emails can be quick and convenient and will allow you to keep a record (unlike a phone call). However, although our own systems are secure, it may be possible to intercept your email when it is being sent over the internet. Be aware also that if you share your computer others may read your emails. You could use email to contact staff in relation to a query or to ask about an appointment. Do not give more personal information than we need to process your
request. Do not ask us to send you medical details that you would not want seen by other people.
If you have an urgent question or feel unwell after going home after treatment contact an emergency service e.g. 111 NHS emergency service or 999 for life threatening conditions by telephone, do NOT email.
How your records are kept
Our guiding principle is that we hold your records in strict confidence.
Dr Gabi Clinic Ltd is registered under the Data Protection Act 1998. It abides by the law and observes good practice in maintaining confidentiality and appropriate information security.
We will fulfil its obligations under this Act to the fullest extent, including ensuring that the following eight principles governing the processing of personal data are observed.
Personal data shall be processed fairly and lawfully;
Personal data shall be obtained only for specified and lawful purposes, and shall not be processed in any manner incompatible with those purposes;
Personal data shall be adequate, relevant and not excessive in relation to the purposes for which it is processed;
Personal data shall be accurate and, where necessary, kept up to date;
Personal data shall be kept for no longer than is necessary for the purposes for which it is processed;
Personal data shall be processed in accordance with the rights of data subjects under the Act;
Personal data shall be subject to appropriate technical and organisational measures to protect against unauthorised or unlawful processing and accidental loss, destruction or damage;
Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of data protection
Dr Gabi Clinic Ltd is also registered with the Care Quality Commission. This means that we are subject to ongoing inspection and regulation by the CQC. This includes checks by the CQC that we are observing all necessary and statutory guidelines for use of your data in line with Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3).
Information about you and the services you receive may be held in a number of formats and will be kept for the specific retention periods outlined by the relevant professional bodies. We use secure electronic systems to store user records, images and details of prescriptions. Patient data held on paper or disk will be processed in accordance with the Data Protection Act and destroyed using secure documented procedures after the time periods set out by the Department of Health.
How your records are used
We use your records to:
Ensure that any treatment or advisory services we provide to you are based
on accurate information.
Send a letter about your care to your GP or other health professional at the end of your treatment, unless you tell us not to do so.
Work effectively with other services providing you with treatment or advice.
Monitor the quality of our care and help us to understand the outcomes of care.
Investigate any concerns or complaints you or your family have about your health care.
Provide information that is needed for financial transactions in relation to payment for treatment, such as billing. For private patients/service users this may include details shared with your insurance company. If you have any concerns about this, please contact your insurer.
We may remove your name and other details that could identify you so that we can use the information in your record anonymously to:
Monitor and improve the quality of care received by patients/service users
Protect the health of the general public, for example we may share anonymous and aggregated patient information with organisations such as the National Institute for Clinical Excellence and the Cancer Registry for research or statistical purposes
Train and educate staff.
Wherever possible, we anonymise your data or use a quasi- identifier such as a patient number or NHS number.
Sharing your health record
Dr Gabi Clinic Ltd has a designated Information Lead/Data Protection Officer who is responsible for protecting the confidentiality of patient information and making sure that information is shared where this is appropriate.
To make sure you receive all the care and treatment you need, we may need to share the information in your health record with other staff and organisations. This could include:
Other healthcare professionals, such as doctors, pharmacists, and pathology and radiology staff involved in the analysis and reporting of diagnostic tests
Other hospitals and private sector organisations involved in your care
Local authority departments
Voluntary organisations providing on-going support
Administrative support staff
Note that anyone who receives information from us also has a legal duty to keep it confidential.
We may also share information that identifies you where:
You ask us to do so
We ask for specific permission and you agree to this
We are required to do this by law
We have special permission because we believe that the reasons for sharing are so important that they override our obligation of confidentiality (e.g. to prevent someone from being seriously harmed). We do not give the names and addresses of patients/service users to other organisations except under the circumstances described in this Privacy Notice. Unless you have signed an additional consent, we will not contact you after your visit for purposes other than:
Follow up of care
Collecting your views about your stay with us
Settlement of any account that may be due, if appropriate
Complaints and concerns handling.
Sharing information with your family and friends
We will normally share information about the progress of your treatment with the person you name as your Emergency Contact, unless you have told us not to do so. Your emergency contact should be someone that you trust and feel close to. It does not have to be a blood relative; it can be a good friend. We ask patients/service users to name their emergency contact so that we know who you would like us to keep informed about the care we provide or the decisions we need to make. In identifying your emergency contact, you are giving us permission to keep her or him informed. However, note that since our Company provides principally diagnostic services only, it will not generally be appropriate for us to give general information about a patient’s health and such requests therefore should normally be directed to the patient's own General Practitioner or other health professional responsible for the patient’s care.
You can also name other people, with whom you would like us to share information about you. We make best efforts to ensure that information provided over the telephone is restricted to those you have named and we share on a need to know basis. Sometimes this means refusing to disclose information about you to someone who feels they should know about your treatment and progress. Please make your family and friends aware of this.
Sometimes we have a legal duty to provide information about people; examples are reporting some infectious diseases, and when a court order instructs us to do so. Records may also be shared without the patient's consent in exceptional situations, such as to safeguard adults or children.
The Care Quality Commission is the independent regulator of health care and they also protect the interests of people whose rights are restricted under the Mental Health Act. They routinely inspect our premises to quality check information we hold and the services we provide in line with the Health & Social Care Acts. This is designed to ensure that patients/service users using services are protected and receive the care, treatment and support they need. These inspectors have the authority to access personal information without the permission of patients/service users.
Sharing your records outside the EU
If your permanent address is outside the EU, or your treatment is continuing outside the EU, we may send details of your treatment to individuals based outside the EU specifically to promote your ongoing care. This would normally be the doctor who referred you to us for treatment. If you wish, we can give you the documents so that you have physical control over this information.
In the usual course of our business, we may use third parties to process and store your data on our behalf. We normally store your data on secure servers in the European Economic Area (EEA). Such processing is subject to contractual restrictions with regard to confidentiality and security in addition to the obligations imposed by the Data Protection Act 1998.
Exceptionally we may make use our suppliers are based outside the EEA for processing and storing your data. We have strict controls over how and why your data can be accessed. By submitting your personal data, you agree to this.
Where necessary we may transfer personal information overseas for processing to support the long- term effectiveness of treatment and monitor patient outcomes. Personal information will be processed in this way where it is not possible to achieve this purpose with the use of anonymised or pseudonymised information only.
How can I stop my information from being shared?
Dr Gabi Clinic Ltd acts to provide information principally for other health and social care professionals who have requested this since they require further detailed investigations on their patients/service users. So naturally we will normally need to share this information with your doctor who has referred you to our service.
If you do not want us to share your information with your GP, other healthcare providers or carers, please tell the team looking after you. But please note that not sharing your information may affect the care that can be provided for you.
You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered. Where your wishes cannot be followed you will be told the reasons including the legal basis. You may at any time withdraw any consent you have previously given to us to process information about you.
If you wish to exercise your right to opt-out, withdraw consent to use your information, or to speak to somebody to understand what impact this may have, please discuss your concerns with your professional, or email us typing ‘Opt Out Request’ in the subject line of the email.
Your legal rights
Dr Gabi Clinic Ltd is the Data Controller of the data it holds about its patients/service users and staff.
You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidentiality. The Equality Act 2010 may also apply.
You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.
You have the right to apply for access to the information we hold about you. Other people can also apply to access your health records on your behalf. These include anyone authorised by you in writing (such as a solicitor), or any person appointed by a court to manage your affairs where you cannot manage them yourself. Access covers:
The right to obtain a copy of your record in permanent form;
The right to have the information provided to you in a way you can understand, and explained where necessary, for example where abbreviations have been used. You would not be entitled to see information that:
Has been provided about you by someone else if they haven’t given permission for you to see it
Identifies another person who has not given permission for you to see the information about them
Relates to criminal offences
Is being used to detect or prevent crime
Could cause physical or mental harm to you or someone else.
If you are currently receiving services from us and wish to view the record without obtaining a copy, discuss your request with the professional in charge of your care.
Obtaining a copy of your record
If you wish to apply for access to the information we hold about you:
You should send your request in writing to us.
You should provide enough information to enable us to correctly identify your records, for example include your full name, address, date of birth, any unique identifier number/ NHS number (if known)
We will take every reasonable step respond to you within 40 days of receiving your request
You may be required to provide a form of ID before any information is released to you. Once you receive your records, if you believe any information is inaccurate or incorrect, please inform us.
Further information about data protection issues is at:
Information Commissioner’s Office (ICO)
The Information Commissioner’s Office Wycliffe House Cheshire SK9 5AF Helpline: 08456 30 60 60